How To Fix Hotstar Not Working Error on Your Device

How To Fix Hotstar Not Working Error on Your Device
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Hotstar was launched in 2015 and quickly changed the way of how content is distributed in India. It became an instant hit among the Indian consumers and today, the premium streaming service boasts over 100 million downloads across various platforms and nearly 100,000 hours of exclusive content in 8 languages including live sports, movies, daily soaps and lots more- making it almost unrivaled in its niche.

Along with its diverse content portfolio, Hotstar also has many diverse features such as download and watch later- similar to YouTube and can operate smoothly even on a 2G network. If any case Hotstar Not Working with some technical problems, then Hotstar App developers have continuously strived to make the service and the app more stable and user friendly.

However, even after all of that, the app is not 100% prone to issues- be it technical or related to the company’s policy. If you’re looking for a one time read which deals with all of your problems in one article, you’ve come to the right place!

Different Methods to Fix Hotstar Not Working Error:

Hotstar not working

In the following part, we would list out some of the common issues people face while using Hotstar and of course, describe the way to troubleshoot them as well. Cannot watch the live stream Something went wrong. This is one common issue faced by many. In such a case, take the following steps in order:

  • Step 1: Go to settings > Apps > Hotstar > Clear cache > Clear Data > Force stop the app
  • Step 2: Delete the app
  • Step 3: Settings > Storage & Memory > Cached Data > Clear cache
  • Step 4: Restart the phone
  • Step 5: Install the app again and try

Video Playback Not Working:

Video Playback Not Working

  • Make sure you have cookies enabled on your browser
  • Check your subscriber credentials once. Sign in again.
  • If you are still receiving the same error, make sure only one premium content is being streamed from your account at one time, across your other devices. Stop the playback of your earlier video and refresh the webpage or restart the app once again.
  • Check your subscription status in My account menu.

Also Read: Hotstar For PC

Content Not Available in Your Region:

Geographical restrictions are applicable outside India. However, if you are facing this issue in India, then your IP Address must be routed through somewhere outside India. Turn off your VPN if you’re using one or contact your Internet Service Provider.

Unable to Sign Even Though You Have an Account:

Hotstar Login Error

Check your email ID and password for a typo. If the problem persists, write an email to

Latest Payment Not Visible in the Account:

Hotstar Payment Methods

There’s no need to worry. Payments usually take a week to reflect on your account and won’t be a hindrance to your subscription in any way unless there was a failure during the transaction. This delay also doesn’t affect your billing cycle.


We tried our best to cover the most common issues faced by Hotstar Apk users. Hope this will help you in troubleshooting and you continue to enjoy this amazing app without any hassles in the future.

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